Terms of Service

These Terms of Service ("Terms") govern your access to and use of the GIGI Squad application, including the mobile app (iOS and Android) and the GIGI Squad desktop application (macOS and Windows), both operated by Softaims ("we", "us", or "our").

By creating an account or using GIGI, you agree to be bound by these Terms. If you do not agree, do not use the application. If you are using GIGI on behalf of an elder in your care, you represent that you have the authority to accept these Terms on their behalf.

GIGI is a caregiver-elder communication platform that provides the following features:

• Video calling between paired caregivers and elders
• Presence and availability status (online/offline visibility)
• Mutual pairing system that connects a caregiver and elder account
• Remote desktop assistance (GIGI Squad desktop app only) — allows a caregiver to view and control an elder's computer with explicit consent
• Push notifications for incoming call alerts
• Call history and session logs

To use GIGI you must:

• Be at least 18 years of age, or be assisted by a guardian or caregiver who accepts these Terms on your behalf
• Have the legal capacity to enter into a binding agreement
• Not have been previously suspended or removed from GIGI
• Comply with all applicable laws in your jurisdiction

GIGI is designed for adult caregivers and the elderly individuals they support. It is not intended for use by children under 13. We do not knowingly collect data from children under 13. See our Privacy Policy for details.

When you register, you agree to provide accurate and complete information and to keep it up to date. You are responsible for:

• Maintaining the confidentiality of your password
• All activity that occurs under your account
• Notifying us immediately at privacy@softaims.com if you suspect unauthorized access

We store passwords as one-way bcrypt hashes. We can never recover or display your plain-text password. If you forget your password, use the in-app password reset flow.

GIGI uses a mutual pairing system. A caregiver initiates a pairing request using a PIN generated by the elder. The pairing is only created when the elder provides their PIN to the caregiver — passive or one-sided pairing is not possible.

• Either party may unpair at any time from their account settings
• Unpairing immediately revokes the paired party's access to calls, presence, and remote sessions
• A caregiver may only interact with elders they are paired with
• An elder may only be paired with one caregiver at a time

Video calls are transmitted in real time through our self-hosted infrastructure. By using GIGI\'s calling feature, you acknowledge that:

• Both participants consent to the call by accepting it
• We do not record, monitor, store, or access the audio or video content of any call
• Either party may end a call at any time
• Call metadata (participants, duration, status) is logged as described in our Privacy Policy
• You will not use video calls for any unlawful, harassing, abusive, or harmful purpose

The GIGI Squad desktop application includes a remote desktop feature that allows a caregiver to view and control an elder\'s computer. This feature involves significant trust. By using it, both parties agree:

You agree not to:

• Use GIGI for any unlawful purpose or in violation of any applicable laws
• Harass, threaten, stalk, or abuse any other user
• Attempt to gain unauthorized access to any account, system, or network connected to GIGI
• Use remote desktop access to surveil, exploit, or manipulate an elder without consent
• Reverse engineer, decompile, or disassemble any part of the application
• Circumvent, disable, or interfere with security features of the service
• Transmit any malware, spyware, or other malicious code through the service
• Create multiple accounts for deceptive or abusive purposes
• Impersonate another person or misrepresent your relationship to the elder you care for

GIGI and all its content, features, and functionality — including but not limited to software, text, graphics, logos, and icons — are owned by Softaims and are protected by copyright, trademark, and other intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable license to use the GIGI application solely for its intended personal caregiving purpose. You may not copy, modify, distribute, sell, or sublicense any part of the service.

Your use of GIGI is also governed by our Privacy Policy, which is incorporated into these Terms by reference. The applicable policy depends on how you use GIGI:

• Mobile app (iOS / Android) — see our Mobile Privacy Policy at softaims.com/privacy-policy-mobile
• Desktop app (macOS / Windows) — see our Desktop Privacy Policy at softaims.com/privacy-policy-desktop

GIGI integrates with third-party services to deliver its features. Your use of those features is also subject to those services' terms:

• Video calls — processed via our self-hosted Jitsi Meet server
• Profile pictures — stored in Amazon Web Services (S3)
• Transactional email — delivered via Resend
• Database — hosted on Amazon RDS (managed PostgreSQL)
• Remote desktop (desktop app) — powered by GIGIdesk (a custom RustDesk build)

We are not responsible for the practices or content of any third-party services linked from or integrated with GIGI.

GIGI is provided "as is" and "as available" without any warranty of any kind, express or implied. We do not warrant that the service will be uninterrupted, error-free, secure, or free of viruses or other harmful components.

GIGI is a communication tool. It is not a medical device, emergency service, or substitute for professional healthcare. Do not rely on GIGI as your sole means of monitoring an elder's safety or wellbeing.

To the maximum extent permitted by applicable law, Softaims and its officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of data, loss of revenue, or personal injury, arising from your use of or inability to use GIGI.

Our total liability to you for any claim arising from these Terms or your use of the service shall not exceed the amount you paid us in the twelve months preceding the claim, or $100 USD, whichever is greater.

You may delete your account at any time from the app settings. Deletion is permanent and removes all your personal data within 90 days.

We may suspend or terminate your account without notice if you violate these Terms, particularly the Acceptable Use and Remote Desktop Access provisions, or if your account is involved in fraud, abuse, or illegal activity. We may also terminate the service at any time with reasonable notice.

We may update these Terms from time to time. When we make material changes, we will notify you via in-app alert or email at least 14 days before the changes take effect. Continued use of GIGI after changes take effect constitutes your acceptance of the updated Terms.

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any disputes arising under these Terms will be resolved in the courts of Delaware, unless applicable consumer protection laws in your jurisdiction provide otherwise.

Questions about these Terms? Reach us at: