Got Questions? We've Got Answers
Quick answers about pairing, auto-connecting calls, remote help, and Watch Together. For setup help, see our full Support Center.
Yes. Pairing, video calling, presence, remote desktop assistance, and Watch Together are all included at no cost — there is no subscription.
A mobile app for iOS and Android, plus a GIGI Squad desktop app for macOS and Windows.
Yes. Caregivers can pair and call from mobile, then sign in to GIGI Squad on desktop with the same caregiver account to use the full feature set, including presence, remote help, and Watch Together.
The elder generates a one-time 6-digit PIN, the caregiver enters it, and the elder confirms the request. That creates the pairing, and one caregiver pairs with one elder at a time.
No. By default the call auto-connects: the elder's screen shows the caregiver's name and a few seconds to decline, and if they do nothing, the call simply starts. There is no Answer button to find and no call to miss. An elder who would rather answer manually can turn auto-accept off in Settings.
No. Calls run on GIGI Squad's own self-hosted video infrastructure and are never recorded or stored, by us or anyone else.
Only while the elder allows it. Remote access is granted once, by the elder, during pairing — after that a help session connects on its own, so they never have to work out which prompt to accept. The elder sees the session the whole time, can end it at any moment, and can switch remote access off completely in Settings, which blocks any further connection.
Watch Together lets you start a synced viewing session that opens on the elder’s screen automatically, so you can watch the same show or movie together even when you are not in the same room.
GIGI Squad keeps the account and session data needed to run the service, such as pairing state, presence, and call history metadata. It does not record or store call content.
Yes, at any time. Either the caregiver or the elder can unpair from Settings, and both accounts are unlinked immediately.
Check that both devices have a stable internet connection, then confirm camera and microphone permissions are enabled. If you are on a restrictive Wi-Fi network, try mobile data or another network.